Terms & Conditions

01Introduction

Welcome to the LoadTruck website. By using this website or sending any request through it, you agree to these terms and conditions, so please read them carefully. If you do not agree with any of them, please do not use the website.

02Nature of the service

LoadTruck is a digital road-freight platform that connects shippers with verified carriers and provides tools for booking, quotes, tracking and shipment management. Transport is carried out by carriers within the LoadTruck network under the terms agreed for each shipment.

03Requests and quotes

Information sent through the website forms is a preliminary request and is not a binding contract until confirmed. Quotes depend on the accuracy of the details provided — weight, dimensions, cargo type, route and date — and may change if these differ at execution.

04User obligations

• Provide accurate information about the shipment and your contact details.
• Do not ship prohibited goods or goods that breach the regulations in force in Saudi Arabia.
• Prepare and package the shipment appropriately and provide the required documents.
• Use the website lawfully and do not attempt to harm it or its systems.

05Carriers

Carriers joining the platform must provide valid and accurate documents, comply with the laws and regulations governing transport activity, and meet the agreed safety and service-quality standards.

06Limitation of liability

We do our best to keep the information on the website accurate and the service available, but we do not guarantee that the website is free of errors or interruptions. Responsibilities relating to each shipment are defined by the agreement and terms of that shipment.

07Intellectual property

All content on the website — text, designs, logos and graphics — is owned by LoadTruck unless stated otherwise and may not be copied or republished without prior written permission.

08Changes

We may update these terms from time to time. Updates take effect from the date they are published on this page.

09Contact

For any questions about these terms, please reach us through the Contact Us page.